These terms and conditions explain how buying from Vision TCG works: how orders are placed and paid for, how pre-orders work, and what happens if something goes wrong. Please read them before you place an order, as they form the agreement between you and us.
Nothing in these terms affects your legal rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations.
On this page
About us
Vision TCG is an online trading card shop based at 56 Dunlop Road (Magbiehill Park), Stewarton, KA3 3ES, United Kingdom. We sell factory sealed trading card products, collectibles and accessories through visiontcg.co.uk.
You can contact us by email at sales@visiontcg.co.uk or through our Contact Us page.
Placing an order
When you place an order, you will receive an email confirming that we have received it. This email is not an acceptance of your order. A contract between you and us is formed when we confirm that your order has been dispatched, or when we confirm a pre-order has been accepted.
We may decline or cancel an order before it is dispatched, for example if an item is out of stock, if there is an error in the price or description, or if we cannot verify payment. If this happens, we will tell you and refund anything you have paid in full.
Quantity limits
For popular releases, we may limit how many of an item one customer can buy, so that more collectors get a chance to order. Orders that go over a stated limit may be reduced or cancelled. For larger quantities, please see our wholesale terms below.
Prices and payment
All prices are shown in pounds sterling (GBP). Delivery charges are shown at checkout before you pay. We check our prices carefully, but if we find an obvious pricing error, we will contact you before dispatching and give you the choice to continue at the correct price or cancel for a full refund.
We currently accept payment by direct bank transfer. After you place your order, you will see our bank details on the order confirmation page and in your confirmation email. Please use your order number as the payment reference. Your order is held as “awaiting payment” until the money reaches our account, and we dispatch it once payment has cleared.
If we do not receive payment within a reasonable time, we may cancel the order and release the stock to other customers.
Pre-orders
Products marked “(Pre-order)” have not been released yet. The expected release date is shown on the product page. Release dates are set by the manufacturers and can change. If a release is delayed, we will keep your pre-order and let you know.
Manufacturers sometimes reduce the stock they send to retailers. If our allocation is cut and we cannot fulfil your pre-order in full, we will tell you as soon as possible and refund any part we cannot supply.
You can cancel a pre-order at any time before it is dispatched for a full refund. Read our refund and returns policy for details.
Delivery
We deliver to the United Kingdom, Europe and worldwide. Delivery options, costs and timescales are explained on our delivery information page. The risk in the products passes to you when they are delivered to the address you gave us.
For orders delivered outside the United Kingdom, you are responsible for any import duties, taxes or customs charges that apply in your country.
Cancellations, returns and refunds
You have the right to cancel your order within 14 days of receiving it. Because our products are sealed collectibles, items returned for a change of mind must be unopened, with the factory seal intact. Full details, including how refunds are paid, are in our refund and returns policy.
Damaged or faulty items
If an item arrives damaged, faulty or not as described, please contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or a full refund, including the original delivery cost.
Product information
Product images are for illustration. Packaging designs can change slightly between print runs, and the colours you see may vary depending on your screen. Booster products contain randomly assorted cards, so we cannot guarantee that any particular card, rarity or “pull” will be included in a pack or box.
The language of each product (English, Japanese, Korean or Chinese) is shown in the product name and on the product page. Please check the language before you order.
Wholesale orders
We supply sealed products in bulk to shops and resellers. Wholesale prices, minimum quantities and payment terms are agreed separately in writing. Business customers do not have the same cancellation rights as consumers buying for personal use.
Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for any business losses where you buy as a consumer.
We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
Trademarks
Pokémon, One Piece, Magic: The Gathering, Disney Lorcana, Yu-Gi-Oh!, Dragon Ball, Riftbound and all other game names and logos are trademarks of their respective owners. Vision TCG is an independent retailer and is not endorsed by or affiliated with these companies.
Your personal information
We only use your personal information as set out in our privacy policy.
Changes to these terms
We may update these terms and conditions from time to time. The version that applies to your order is the one shown on our website when you placed it.
Governing law
These terms are governed by the laws of Scotland. If you live in England, Wales or Northern Ireland, you can also bring legal proceedings in your local courts.
If you have a question about these terms and conditions, please contact us. We’re always happy to help.