This privacy policy explains what personal information Vision TCG collects when you visit visiontcg.co.uk, place an order or contact us, how we use it and the choices you have. We only collect what we need to run our shop and look after your orders.
Vision TCG, based in Stewarton, UK, is responsible for your personal data. If you have any questions about this privacy policy, email sales@visiontcg.co.uk or use our Contact Us page.
On this page
Information we collect
When you place an order
We collect your name, email address, phone number, billing address and delivery address, plus the products you buy and your order history. We need this to process your order, send your invoice and deliver your items.
When you create an account
If you register, we store your login details and saved addresses so you can track orders and check out faster next time.
When you contact us
If you use our contact form or email us, we keep your name, email address, phone number if you give it, and your message so we can reply.
When you browse our website
Like most websites, we automatically collect technical information such as your IP address, browser type, the pages you visit and how you arrived at our site.
How we use your information
- To process and deliver your orders, and to send order and invoice emails.
- To match your bank transfer payment to your order.
- To reply to your questions and provide customer service.
- To manage your account if you have one.
- To keep our website secure and prevent fraud.
- To understand how visitors use our website so we can improve it.
As this privacy policy explains, we do not sell your personal information, and we do not send you marketing emails.
Our legal basis
This privacy policy follows UK data protection law (UK GDPR). We use your information because we need it to fulfil our contract with you when you order, because we have a legal obligation to keep certain records, because we have a legitimate interest in running and protecting our shop, or because you have given your consent, for example to analytics cookies.
Who we share your information with
We only share your information with trusted services that help us run the shop:
- Delivery companies, who receive your name, address and contact details to deliver your parcel.
- Our website host and email service, who store our website data and send our emails.
- Google Analytics, which gives us anonymous statistics about how visitors use our website.
- WhatsApp, if you choose to message us using the WhatsApp chat button. WhatsApp’s own privacy policy applies to those messages.
We may also share information if the law requires us to.
Cookies
This privacy policy also covers cookies. Our website uses cookies. Essential cookies keep your basket, checkout and account working. Analytics cookies from Google Analytics help us understand how visitors use the site. You can block or delete cookies in your browser settings, although parts of the shop may not work without essential cookies.
How long we keep your information
We keep contact messages and inactive account information for 1 year, then delete it. Order and invoice records are kept for as long as UK tax and accounting law requires.
Your rights
You have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong;
- ask us to delete your information, where we do not need to keep it by law;
- object to or restrict how we use your information;
- withdraw your consent at any time, where we rely on consent.
To use any of the rights in this privacy policy, email sales@visiontcg.co.uk. We will reply within one month.
Keeping your information safe
Our website uses a secure, encrypted connection, and we limit access to your information to the people who need it to run the shop. We never ask for your card details, and bank details for payment are only sent to you by email after you order.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.
Changes to this privacy policy
We may update this privacy policy from time to time. The latest version will always be on this page.
Questions about this privacy policy? Contact us, or read our refund and returns policy.