Have a question about an order, a pre-order or a product? Contact us using the form below and the Vision TCG team will reply by email as soon as possible. We are happy to help with anything from delivery questions to finding the right booster box for your collection.
On this page
Contact us using our form
Fill in your name, your email address and your message. Your phone number is optional, but it can help if we need to reach you quickly about an order. Please check that your email address is correct, as this is where we will send our reply.
Email Vision TCG
Prefer to email? You can also contact us at sales@visiontcg.co.uk. We read every message and reply as soon as we can.
Before you contact us
To help us answer quickly, please include as much detail as you can. Here are some tips for the most common questions:
Questions about an order
Please include your order number, which you will find in your order confirmation email. If you are asking about a bank transfer payment, let us know the name you used as the payment reference. Remember to use only your first name as the reference, so we can match your payment to your order.
Questions about a pre-order
Pre-order products show “(Pre-order)” in their name and the release date on the product page. Your pre-order is dispatched as soon as our stock arrives after release. If you would like an update on a pre-order, send us your order number and we will let you know the latest news.
Questions about delivery
We dispatch all orders from the UK. UK delivery is Tracked 48 for £10 or Tracked 24 for £15, delivery to Europe is £35 and delivery to the rest of the world is £55. If your parcel has not arrived when expected, message us with your order number and we will look into it for you.
Questions about a product
If you are not sure which product is right for you, tell us the game, language and budget you have in mind. We can explain the difference between English, Japanese, Chinese and Korean products, or between booster boxes, Elite Trainer Boxes and collection boxes.
Wholesale and bulk enquiries
Shops, clubs and collectors looking for larger quantities can send us the products and quantities they are interested in. You can also browse our wholesale trading cards category.
Your rights when shopping online
When you buy from a UK business online, you have consumer rights that protect your purchase. You can read more about them on the Citizens Advice consumer pages. If something is not right with your order, please contact us first and we will do our best to put it right.
Why contact us at Vision TCG?
Vision TCG is a UK trading card shop based in Stewarton, UK, selling genuine factory sealed Pokémon, One Piece, Dragon Ball, Magic: The Gathering, Disney Lorcana, Yu-Gi-Oh! and Riftbound products. We are collectors ourselves, so we understand how important your order is, and we always aim to give a friendly, honest answer. Whenever you need help, a real person from the team will reply.
Contact us FAQ
How long does it take to get a reply?
We aim to reply to every message as quickly as possible. Please check your spam or junk folder if you have not heard from us.
Do I need to give my phone number?
No. Your phone number is optional. We will reply to your message by email.
Can I change or cancel my order?
Please contact us as soon as possible with your order number. If your order has not been dispatched yet, we will do our best to help.
Ready to shop? Browse the Vision TCG shop or head back to the homepage.